Penguin Encounter Packages

This ticket gives you access to the encounter indicated above at SeaWorld® Yas Island Abu Dhabi (the “Park”). This ticket is the property of Miral Experiences LLC, the operator of the Park. Entry and use of the Park is subject to the Park terms of entry, general admission terms and conditions and those set out below:

• Please arrive at Explorers HQ a minimum of 15 minutes before the encounter or you will be considered a no-show and will not be entitled to a refund. You (or a parent/legal guardian) will be required to sign a waiver form in order to take part in the encounter.
• General admission to the Park is required in addition to this ticket and is not included in the cost of this encounter.
• Change and refund policy:
• This ticket is non-refundable. No-shows are charged at the full price and will not receive a refund.
• You may request a change to the time or date of your reservation up to 48 hours in advance of your scheduled booking by contacting Yas Concierge between 8:00am and 8:00pm GST (Gulf Standard Time) on 600 511115 (within UAE) or +971 2 496 8000 (outside UAE), or by emailing contact@yasconcierge.com.
• Changes are subject to availability.
• You must be aged 2 years and above to participate. Anyone under the age of 16 must be accompanied by a paying adult aged 18 years or older who is also participating in the same encounter. 16 and 17 year olds can go on the encounter without an accompanying adult provided that a guardian aged 18 years and older has signed their waiver.
• Guests using a motorised wheelchair/ECV must be able to transfer to a manual wheelchair (provided on the encounter).
• It is not a private tour; you will be a part of a group consisting of maximum 6 guests. We may change the capacity restrictions at our discretion.
• Personal belongings, including phones and cameras, are not permitted along the interaction wall for animal safety.
• You must follow the directions and safety instructions given by the authorised representatives of the Park. If any person pulls, grabs, touches, feeds or otherwise displays any unsafe behaviour towards the animal or fails to follow the directions and safety instructions, such persons and their entire group shall be immediately removed from the encounter and may be removed from the Park, denied re-entry and/or banned from admission into the Park (temporarily or permanently) without compensation or a refund.
• Closed shoes must be worn during the encounter. Please be aware that the habitat is approximately 0°C, and the walking surface in the area may be slippery, wet or uneven.
• Program times, components and animal participation are subject to change. If we need to cancel your booking, we will refund the cost of the encounter. No additional compensation, costs or expenses are payable.
• Use of the Park and entry to the animal habitat is at your sole risk and, to the maximum extent permitted by law, we accept no liability for loss, injury, or damage sustained.
• We may deny admission or remove you from the encounter and the Park for any reason.

Terms and Conditions for Annual Passholder Discounts on Animal Encounters and Expeditions:

• Discount Eligibility: A 20% discount is offered exclusively to individuals holding a valid Annual Pass ("Passholders") for animal encounters and expeditions ("Experiences") at SeaWorld Yas Island Abu Dhabi (“Venue”).
• Redemption Process:
• Passholders can reserve their Experiences either online through the designated platform or in person at the Venue gate.
• To avail of the discount, Passholders must present their valid Yas Annual Pass card upon redemption at the Venue gate.
• For online bookings, Passholders must apply the designated promo code during the reservation process to qualify for the discount.
• Limited Availability: Availability of discounted Experiences is limited and is provided on a first-come, first-served basis. The Venue reserves the right to limit the number of discounted reservations available.
• Promotion Applicability: This discount promotion is applicable to all tiers of Annual Passholders, subject to availability and the terms herein. This Promotion is intended for personal use only, and may not be sold or redeemed for commercial gain, and cannot be exchanged for cash or other goods or services, or transferred to anyone else. 
• Encounter Terms and Conditions: Passholders are encouraged to review the specific terms and conditions associated with each Encounter, which are available on the venue's official website.
• Modification of Terms: The Venue reserves the right to modify or terminate this discount promotion at any time, with or without notice, at its sole discretion.
• By availing of this discount offer, Passholders agree to abide by these terms and conditions. Any violation of these terms may result in the forfeiture of the discount and/or refusal of service.

General terms and conditions of SeaWorld Yas Island Abu Dhabi on the following link https://www.seaworldabudhabi.com/en/legal#terms shall apply.